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What I've done

GERARD A. HAUSER JR.

(818) 282-3684 • jay.hauser@gmail.com • https://www.linkedin.com/in/gerardahauserjr/

INNOVATIVE TECHNICAL EDITOR

Senior Technical Writer • Lead Prompt Engineer • AI Safety Consultant • Principal Technical Editor

Compelling Narratives • Editorial Excellence • Structuring Expertise • Multifaceted Collaborations

Created Writing Program • Mentored Jr. Editors • Coached IT Communication Skills • Led Teams

Promoted from L5 to L6 at Amazon • Former VP of the Penn State Seattle Alumni organization

WORK EXPERIENCE

Google Cloud, Remote (Seattle, WA & Napa, CA) 2020 - 2025

Technical Editor

  • Resolved 2,000+ documentation bugs as a peer reviewer, improving the reliability, usability, and discoverability of Google Cloud content for engineers, developers, and end users.
  • Optimized 200+ documents by serving as peer reviewer, effectively identifying errors, improving readability, and enhancing technical accuracy to maintain enterprise-wide quality standards.
  • Achieved a 70% success rate in hiring technical writer and editor candidates, providing recruitment recommendations and mentorship to build a high-performing editorial team.
  • Edited 70+ highly technical documents, ensuring clarity, accuracy, consistency, and alignment with Google Cloud standards across complex technical domains, working to streamline content.
  • Implemented 24+ updates to Google Developer Style Guide, shaping documentation standards, improving language clarity, and reflecting emerging trends in AI and cloud technologies.
  • Performed developmental, technical, line, and copy editing on highly complex content created by solution architects, customer engineers, technical writers, and corporate partners.
  • Improved search performance for 300+ architecture articles through enhancing SEO and content discoverability, creating metadata, and performing long-tail keyword research.
  • Defined and implemented freshness scoring criteria for content archiving, ensuring that technical documentation remained accurate, reliable, and relevant for users.
  • Created release notes for new and updated content in the Google Cloud Architecture Center.
  • Served as editorial lead for Google Code Next, guiding content development to ensure clarity, accessibility, and educational value for Black, Latinx, and Indigenous high school students.

Amazon.com, Seattle, WA 2015 - 2020

Senior Editor

  • Developed a global writing program for IT support specialists, enabling subject matter experts to contribute high-quality content to it.amazon.com, increasing knowledge sharing and support.
  • Edited technical content from IT support specialists, ensuring clarity, accuracy, and adherence to organizational standards across documentation, runbooks, and training materials.
  • Performed data analysis to assess content performance, identifying gaps, trends, and opportunities to optimize knowledge resources and improve user experience.
  • Created change management plans and messaging for Global IT leadership, facilitating smooth adoption of new processes, systems, and content initiatives across international teams.
  • Influenced UX design for internal IT tools, providing user-centered insights to enhance usability.
  • Collaborated with subject matter experts to develop runbooks, playbooks, training materials, and instructional videos, improving the speed and effectiveness of network deployments.
  • Earned promotion from L5 to L6 in recognition of leadership, impact, and contributions to global IT content strategy and operational excellence.

Facebook, Menlo Park, CA 2012 - 2015

Senior Technical Writer

  • Received 3 formal commendations from cross-departmental colleagues in recognition of exceptional performance, collaboration, and contributions that exceeded expectations.
  • Edited technical specifications for the Open Compute Project, ensuring precision, consistency, and adherence to rigorous industry and project standards for data center hardware initiatives.
  • Published and maintained Open Compute Project content using WordPress, enhancing accessibility, discoverability, and usability for engineers, partners, and the technical community.
  • Collaborated with multi-faceted stakeholders to define and refine workflows, processes, and procedures, driving improvements in data center operational efficiency and standardization.
  • Scripted, filmed, and edited technical training videos for hardware replacement/maintenance, producing high-quality materials that improved team knowledge transfer and reduced errors.
  • Created clear, actionable end-user content for ISPs, translating complex technical procedures into user-friendly documentation to support adoption and operational success.
  • Reviewed and refined testing documentation for data center hardware providers, ensuring accuracy, reliability, and compliance with internal and industry quality standards.
  • Coordinated multiple concurrent priorities and deadlines in a high-paced, dynamic environment, consistently delivering technically accurate content that met project and organizational goals.

EDUCATION

Carnegie Mellon University: Master of Arts, Professional Writing

Pennsylvania State University: Bachelor of Arts, Mass Communications

TECHNOLOGIES

Microsoft Office Software Suite • Adobe Creative Suite • Wikimedia • SharePoint • HTML Markdown SQL • UNIX • GitHub • UML • Python • Google Workspace • Google Cloud Platform • JIRA • Zoom Git • Prompt Engineering • Adversarial Prompt Testing • Prompt Injection Techniques • AI Safety Disclosures • LLM Behavior Analysis • System Message Leaks