Deploy an ML vision analytics solution with Dataflow and Cloud Vision API
I worked with the author to refine their concept, restructure the content, and ensure. that the article met Google Cloud's strict editorial standards.
Editing and Editorial Work
From draft to done
The first two samples are Google Cloud architecture docs I edited from engineer-authored drafts. The last two samples show my developmental editing chops. The Open Compute Project specification is now an industry standard. The pitch edit got a program off the ground after two rejections.
Selected Work
These samples come from my time at Google, Amazon, and Facebook. They're organized by the type of work rather than by the employer. You're probably here because you need something specific. Follow the headings and enjoy yourself.
Cross-Cloud Network inter-VPC connectivity using Network Connectivity Center
Served as the lead editor for this content. It was written by a network engineer, not a professional writer. Provided a developmental edit, line edit, and copy edit.
Open Rack Standard V0.9
The document describes the components of a data center rack. I worked with the author to organize the content with a developmental edit and then did a full line edit and copy edit before submitting the specification to the Open Compute Project.
Global IT – Clent Access Experience Program Pitch
Edited a project proposal that had been twice rejected for having unclear goals and outcomes. After the edit, the project was approved.
Technical Documentation
Writing for engineers and technicians
The first two samples are infrastructure reference docs I wrote for networking engineers at Amazon and data center technicians at Facebook. The last two show my range: a self-help article written for non-technical Amazonians, and a style guide built to standardize content across a global organization.
Amazon Networking Sample
Two redacted and obsolete appendices from a larger document that enables Amazon network engineers to configure the computer equipment in a new building and connect it to the Amazon corporate network.
Drain a Linecard for a <redacted>
Instructions that tell Facebook Data Center technicians how to drain a line card.
Amazon Self Help Article Sample
A self-help article I wrote for our our IT Support portal. Non-technical Amazonians use the content to self-serve and self-solve their IT support problems. This system saved Amazon millions in support costs.
Dozuki Style Guide
A redacted style manual created so anyone within the Facebook Infrastructure group could use Dozuki software to create instructional content for data center technicians.
Writing for External Audiences
When the audience is everyone
The first sample sets technical expectations for Facebook's hardware vendors. The second explains how a hyperscale data center stays cool to anyone curious enough to ask.
Facebook Serviceability Design Principles
Informs Facebook hardware vendors about the expected operational characteristics for data center servers.
Cooling at Scale: Free Air Cooling at Facebook
A one-sheet that describes how Facebook cools some of its data centers. This writing exercise draws from only publicly available information.
Program Management Writing
Getting 10,000 people on the same page
The first sample is a change management plan written to move a global IT organization through a major transition. The second trained Amazon's IT support staff to write content that continues to save the company millions in productivity costs.
Amazon Change Management Plan Sample
A section of a comprehensive change management plan to introduce a new group of employees to Global IT, reduce concerns about layoffs and job level changes, and enforce that virtual employees would not be required to work in Amazon offices.
Amazon WriteIT-EDI Sample
I developed and presented this content across Europe in 2018 to train IT support engineers how to create content for an internal support tool that Amazonians could use to self-serve and self-solve IT support issues.