Drain a Linecard for a <redacted>
Created for Facebook data center technicians. Describes how to drain data from a line card.
Facebook Samples
A small sampling of the content I created as Facebook's third technical writer. When I left we were a team of eight.
Dozuki Style Guide
A redacted style manual created so anyone within the Facebook Infrastructure group could use Dozuki software to create instructional content for data center technicians.
Facebook Serviceability Design Principles
Informs Facebook hardware vendors about the expected operational characteristics for data center servers.
Cooling at Scale: Free Air Cooling at Facebook
A one-sheet that describes how Facebook cools some of its data centers. This writing exercise draws from only publicly available information.
Amazon Samples
Samples from my time at Amazon. I started as the only technical writer for the Global IT org and once I'd established the value of technical writing, the team grew to five people.
Amazon Networking Sample
Two redacted and obsolete appendices from a larger document that enables Amazon network engineers to configure the computer equipment in a new building and connect it to the Amazon corporate network.
Amazon Self Help Article Sample
A self-help article I wrote for our our IT Support portal. Non-technical Amazonians use the content to self-serve and self-solve their IT support problems. This system saved Amazon millions in support costs.
Amazon WriteIT-EDI sample
I developed and presented this content across Europe in 2018 to train IT support engineers how to create content for an internal support tool that Amazonians could use to self-serve and self-solve IT support issues.
Amazon Change Management Plan Sample
A section of a comprehensive change management plan to introduce a new group of employees to Global IT, reduce concerns about layoffs and job level changes, and enforce that virtual employees would not be required to work in Amazon offices.
Amazon Sample - VOTS Transition tracker
This project tracker was used by the VOTS transition project team to ensure that we were all aligned on strategy, communication, and expectations.
Global IT Director Comms Plan
Trsansition messaging at different levels of granularity I wrote for the director of Global IT so she could present the plan to leadership, middle management, and affected employees.
Amazon Sample - VOTS Transition Icebreaker Email
The final page of every Vanity Fair magazine is the Proust Questionnaire. The point is to ask celebrities a series of standard questions, so they are known. Given the need for VOTS team members to get to know Global IT leadership and vice versa, I thought this was a clever way to achieve the same effect. It was very well recieved.
Google Samples
Content I edited while at Google. The original drafts are under NDA.
Cross-Cloud Network inter-VPC connectivity using Network Connectivity Center
Served as the lead editor for this content. It was written by a network engineer, not a professional writer. Provided a developmental edit, line edit, and copy edit.
Stream logs from Google Cloud to Datadog
This content was created by Datadog. I performed multiple developmental edits, line edits, and copy edits.
Design secure deployment pipelines
Worked with a Google Solutions Architect to take this from a rough draft to the published version. Performed multiple developmental edits, line edits, and copy edits.
From edge to multi-cluster mesh: Globally distributed applications exposed through GKE Gateway and Cloud Service Mesh
As the lead editor, I provided multiple developmental edits, line edits, and copy edits to the authors and contributors, none of whom were technical writers.
Editing Samples
Editing samples for the Open Compute Project and for Amazon.
Global IT – CLIENT ACCESS EXPERIENCE (CAE) PROGRAM
Edited a project proposal that had been twice rejected for having unclear goals and outcomes. After the edit, the project was approved.
Open Rack Standard V0.9
The document describes the components of a data center rack. I worked with the author to organize the content with a developmental edit and then did a full line edit and copy edit before submitting the specification to the Open Compute Project.